Frequently Asked Questions

Reservations & Payments

Who can rent a golf cart?
The Primary Renter must be at least 21 years old and possess a valid driver’s license.How do I reserve a golf cart?
Reservations can be completed online through our booking system. Full payment is required to secure a reservation. Walk-in reservations are accepted, but are subject to availability.What happens after I make a reservation?
After your reservation is completed, you will receive a confirmation email with your rental details, pickup instructions, and any additional information needed before your rental begins.What payment methods do you accept?
We accept major credit and debit cards through our secure online booking system.Is there a security deposit?
A refundable $200 authorization hold is required for each golf cart at pickup. This is an authorization hold only and is not charged unless applicable fees, damages, or other charges occur.When is the security deposit released?
Most authorization holds are released within 3–5 business days after the rental ends. Processing times may vary by financial institution.Can I cancel my reservation?
Cancellation and rescheduling policies are outlined during the booking process and in the rental agreement.Do you offer refunds?
Refund eligibility depends on the timing of the cancellation and the circumstances involved. Please review our cancellation policy for complete details.

Pickup & Return

Where do I pick up my golf cart?
Pickup instructions are provided after your reservation is confirmed. All rentals are pickup only and delivery is not currently available.What identification is required at pickup?
A valid government-issued driver’s license is required.Do I have to sign a waiver?
Yes. All renters are required to complete a digital rental agreement and liability waiver before operating the vehicle.How long does the pickup process take?
Most pickups take approximately 5–10 minutes and include identity verification, completion of required documents, and a brief vehicle orientation.What happens if I miss my pickup time?
Reservations remain subject to the scheduled rental period. If you anticipate arriving late, please contact us as soon as possible.What happens if I return the golf cart late?
Late fees may apply according to the rental agreement. We recommend returning the vehicle on time to avoid additional charges.Do you offer delivery?
No. All rentals are pickup only at this time.

Drivers & Passengers

Does every driver need a driver’s license?
Yes. Any person operating the vehicle must have a valid driver’s license and be authorized by Golf Carts of Isabela.Can more than one person drive?
Yes. Additional authorized drivers may be added during the rental process. Only approved drivers may operate the vehicle.Can I let a friend or family member drive the golf cart?
Only drivers authorized by Golf Carts of Isabela may operate the vehicle.What happens if an unauthorized driver operates the golf cart?
Allowing an unauthorized driver to operate the vehicle may result in additional fees, termination of the rental, and liability for damages.How many passengers can ride in a golf cart?
Passenger limits vary by vehicle. The golf cart may never be operated beyond its designated seating capacity.Are children allowed?
Yes. Children may ride as passengers when properly supervised by the Primary Renter.Can I bring pets?
Pet policies may vary. Please contact us before your reservation if you plan to travel with pets.

Vehicle Use & Safety

Where can I drive the golf cart?
Golf carts may only be operated within approved low-speed areas and designated routes. Operation on prohibited roads, highways, or restricted areas is not permitted.Can I drive on highways?
No. Golf carts may not be operated on highways or any roads where they are not legally permitted.Can I take the golf cart off-road?
No. Off-road use, beaches, sand dunes, soft terrain, trails, and similar areas are prohibited.Are golf carts street legal?
Our vehicles are equipped and operated in accordance with applicable laws and regulations for permitted low-speed vehicle operation.Are seat belts required?
Yes. All occupants must comply with applicable safety requirements and use seat belts when equipped.Can I operate the golf cart at night?
Night operation is permitted only during eligible rental experiences and within approved operating areas.Is fuel included?
Yes. Fuel is included for normal recreational use within the permitted operating area.Can I take the golf cart outside of Isabela?
Golf carts must remain within approved operating areas and routes. Please refer to your rental agreement for details.

Support, Weather & Emergencies

What happens if it rains?
Light rain or changing weather conditions generally do not qualify for refunds. Severe weather conditions may qualify for rescheduling or cancellation in accordance with our weather policy.What if severe weather is forecast before my rental?
If severe weather conditions make rentals unsafe, we may offer rescheduling or cancellation options in accordance with our weather policy.What should I do if the vehicle becomes damaged?
Please contact Golf Carts of Isabela as soon as possible if any damage, accident, or issue occurs during the rental period.What should I do if I’m involved in an accident?
Ensure everyone’s safety first, contact emergency services if necessary, and notify Golf Carts of Isabela as soon as possible.What happens if the golf cart breaks down?
Contact us immediately. We will provide assistance and instructions based on the situation.What should I do if I have a problem during my rental?
Contact us immediately. We will do our best to assist you and help resolve any issues.

Rental Options

Do you offer hourly rentals?
Available rental options and experiences may vary. Please visit our booking page to view current offerings and availability.Do you offer walk-in rentals?
Yes. Walk-in rentals are accepted based on vehicle availability. Advance reservations are recommended.Why rent a golf cart in Isabela?
Golf carts provide a convenient and enjoyable way to experience Isabela’s beaches, restaurants, coastal roads, and local attractions. Whether you’re visiting the area or have lived here for years, they offer a unique way to enjoy everything Isabela has to offer.

Still Have Questions?If you don’t see your question listed here, please visit our Contact Us page or reach out directly. We’ll be happy to assist and ensure a smooth and enjoyable experience.

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